Crowne Plaza Bursa Convention Center & Thermal Spa, an IHG Hotel

The most we recognized and like is that wherever area you go in this hotel , you will find a professional employee who will serve you more than what we expect. We would specifically name Mr. Okan, the assistant guest relations manager who greatfully made our stay so wonderful. We would say that his efforts and dealing with us as a family made our plan to be changed. Instead to get back to Istanbul, we extend 2 nights more. Morever, Mr. Regep is another great employee who made our mornings very wonderful. In addition, both Ms.Carmen and Ebru working at the reception are so great too. Simply, we found these employees are so professional and they are reflecting of real people in Turkey and how they treat their guests.We like also facilities such as swimming pool, thermal thereby and Turkish bath.

I extended my stay as my wife celebrated her birthday at the hotel. I arranged with the front office events co-ordinator to do something special in the room. The result, my wife was blown away when she walked into the room. everything around this hotel from entrance lobby to breakfast room to the deluxe bedroom was of high standard. Buffet Breakfast had a very wide variety to choose from. Staff were very friendly even thou only person spoke English. Cleanliness exceptional. Bonus to this property is the largest Mall in Bursa opened just around the corner within a 5 minute walk.

located near a mall and across from an area with lots of restaurants that are busy at night, helpful staff and clean property

The staff, location of the hotel and gave us free coupons for the amazing breakfast, thanks for much

+ Nice quality of the rooms + Perfect cleaning staff. (Especially the woman with the scarf at our floor. She solved problems, which tecnicians couldnt solve!) + Location was good for us. The hotel is very near to malls and food courts.